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Level III- Savoir Vivre of the Professional Assistant

Notification Form

Notification Form

Questions/Remarks

Day 1:

The differences between social and business etiquette:

1. The etiquette: what is it?
2. Three main rules of the business etiquette

Appearances can't be deceiving:

1. Good appearance as a way of creating a positive image
2. How to choose a proper garment for a certain occasion
3. Businesswoman’s clothing
4. Businessman’s cloting

The first contact:

1. Greetings and regards
2. When, with whom and how to handshake
3. Introducing oneself and others
4. Bowing and kissing
5. Forms of address in direct contact
6. The types of business cards; exchanging

Professional correspondence in a modern company:

1. The rules of adressing in correspondence
2. Spoken language and written language: similarities and differences
3. Written language culture
4. The style and editing
5. Formal and informal style
6. Non-verbal aspects of correspondence
7. The rules of editing invitations
8. The exercise: editing professional invitations written on certain occasions

Netiquette: e-mail correspondence:

1. The main contents and enclosures
2. Respecting an e-mail adress
3. The time for responding
4. Using acronyms
5. The main rules of e-mailing

Small talk in business negotiations:

1. Advisable and forbidden subjects
2. Words in foreign languages in conversations
3. How to avoid blunders, slips of the tongue and tactless questions and how to react to them

The art of wine tasting and the way of talking about it

Day 2:

Guests in the company:

1. Welcoming guests
2. Picking up guests from an airport
3. Visit in headquarters
4. How to work out and send the programme of a visit
5. General rules of paying a visit and receiving a visit
6. Seat hierarchy in a car and in a taxi
7. How to organise a business meeting in a company
8. Courteous accompanying visit
9. Valedictions

Going on a business trip:

1. How to prepare professionally for a business trip
2. How to gain the respect of hosts
3. Behaving abroad
4. Flowers, gifts and presents

Cultural custom differences:

1. Exchanging business cards in different countries
2. How to greet foreigners
3. When you are invited to a host’s house
4. Awkward situations in international contacts

Business meetings and receptions:

1. How to choose a form of a meeting
2. Being a host
3. Standing and sitting party
4. Table culture
5. Making a guests’ list; a guest of honour
6. Seating guests at the table: French Table and English Table
7. Choosing Menu
8. How to eat untypical dishes
9. How to chose and serve beverages
10. How to toast

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