• About Us
• Open Trainings
  • Management
    • Woman Leader - successful working, harmony in life
    • Public Speeches
    • Intercultural Negotiations
    • Foreing manager and polish employee, effective interkultural communication
    • Manager's Etiqitte
    • Lider's Maind
    • 3D Recruiting- The Revolution of Hiring In the Talent War
  • Office Service
    • Professional Assistant's Academy
      • Level I- Essential Competence of the Professional Assistant
      • Level II- Persuasive Communication In Contacts With Internal and External Customers
      • Level III- Savoir Vivre of the Professional Assistant
    • Office Manager
  • Emotional Intelligence
    • ABC of Emotional Intelligence
    • Emotional intelligence and modelling high performance
    • Emotional intelligence and modeling high performance
    • Emotional Intelligence vs. Developing Vocational Career
  • Other
    • Before You Call Debt Collector Agency
    • Assertiveness Training
    • Men Are From Mars, Women Are From Venus
• Closed Trainings
  • Selling and Negotiating
    • Selling Techniques
    • Advanced Selling Techniques
    • Managing Selling Market
    • Dealing With Selling Barrier
    • Negotiations
    • Merchant's Negotiations
    • Advanced Negotiations
    • Intercultural Negotiations
    • Proactivity In Selling
    • Persuasive Presentations
    • Phone Sales Training
  • Consumer Service
    • Professional Consumer Service
    • Telemarketing
    • Complaint / Managing Emotions
  • Management
    • The Ability to Lead Others
    • Creating and Developing the Team
    • Coaching and Counselling
    • Motivating
    • Managing Change
    • Design Management
    • Effective Planning
    • Time Management
    • Periodic Assessment System
    • Periodical Assessing Conversations
    • Job Interviews
    • Assessment Centre
  • Interpersonal Abilities
    • Stress Management
    • Motivation and Automotivation
    • Emotional Intelligence
    • Vocational Burnout
    • Working in Team
    • Dealing with Stress and Manipulation
    • Assertiveness
  • Other
    • Before You Ask Debt Collector for Help
    • Outdoor
    • Conflict Resolving
    • Team Building
    • Integrational Meetings
    • Conference Organisation
• Gallery
• Training Staff
• Contact Us

Level II- Persuasive Communication In Contacts With Internal and External Customers

Notification Form

Notification Form

Questions/Remarks

Professional Assistant's Academy: Level II- Persuasive Communication In Contacts With Internal and External Customers

The next training: October 18-19, 2007

Place: Hotel Filmar, Toruń

The training will be given by: Jolanta Jaworska

Gross Price: 1490 zł

Among participants a free entry to one of two levels of  Professional Assistant's Academy will be drawn.

Day 1:

Types of personalities vs. boss’s managing style and expectations towards an assistant.
The diagnosis of the personality style of one’s own boss, customer and co-worker.

1. Types of personalities: defining one’s own personality style vs. ways of communicating
2. Establishing stable relations with a boss, customers and co-workers using the styles of communication proper for certain types of personalities
3. Communicative barriers in relations with people representing completely different types of personalities

Development and career planning:

1. How to act effectively and make positive progress
· setting a goal as a determinant of success
· consistency in achieving goals
2. “Good girls are not promoted”: how to become a “naughty one” and still like oneself
3. The new perspectives and chances resulting from working in a secretariat

What decides about success: emotional intelligence at work:

1. Between an intellect IQ and emotional intelligence EQ
2. The elements of an emotionl intelligence
3. The diagnosis of one’s own emotional intelligence
4. How emotions influence our behaviour and relations with other people
5. How to exercise and increase emotional intelligence quotient: trainings and clues helpful in daily progress

Persuasion vs. manipulation

1. The magical world of persuasion, the magic of words choosing when influencing others
2. Language tricks and how to defend oneself against language traps: identifying and using others people “meta model” basing on NLP
3. Conscious and sub-conscious manipulation: how to identify it and how to react
4. The most common “dirty tricks”: how to resist them

During the first day of a training we provide participants with individual consultation with the visagist: colour analysis and a proper make-up selection for all participants.

Day 2:

Top Management secretariat:

1. Reception tasks
2. Assistant tasks
3. Secretariat in joint-stock company
4. Public and local administration secretariat
5. Secretariat in private company

Co-operating with the media:

1. Affiliation with media: how to use them skillfully
2. Organising meetings with the media representatives
3. Establishing good relations with the media
4. What is the press information
5.  5-question rule
6. Organising press conferences

Secretary’s office as a stage play:

1. The workshops will be held by the actor of William Horzyca Theatre in Toruń. The purpose of the workshops is to teach participants to create a proper impression in every situation and under any circumstances
2. Acting exercises; practising reacting to different situations
3. Lectures enable participants to practise auto-presentation skills and using the most effective media

Business Training Group - buisiness trainings, management, marketing, trade, sale, finance.