 Telemarketing
The phone is one of the most useful marketing tools. That is how we contact our present and potential customers. We give information, take orders, sell, arrange meetings – these are very important activities of every company. What is more, telemarketing is one of the most effective ways of reaching a customer.
Establishing good relations with a customer by phone is a very difficult ability. The effective phone conversation is made of many important factors. Our training provides you with a complex Phone Sales Techniques. We will advise you how to talk effectively and finalise the deal by phone. Phone conversations wil become easy and pleasant like never before.
The main issues:
1. The basis of telemarketing and its specification
2. Preparing to a phone conversation
3. The structure of a phone conversation; further steps
4. Defining a customer’s needs
5. Effective communicating and establishing good contacts with a customer
6. Asking questions and effective listening
7. Telemarketing sale
8. Successful finalisation
9. Being in contact with a customer Detailed training programmes are created only after tests and document analysis in the workplace. When interested, please contact us. | |
