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Foreing manager and polish employee, effective interkultural communication

Notification Form

Notification Form

Questions/Remarks

The next training: 16-17 04 2008r.

Place: Hotel Filmar, Toruń

The training will be given by: Marta Piegat-Kaczmarczyk

Gross Price: 1990 PLN

General characteristics of the training

Effective intercultural communication often seems to be very difficult, but some basic principles make it much more easy. In this training we are approaching holistically to the issue of developing intercultural competence. We are focusing as much on deepening the knowledge on phenomenon and processes in intercultural space, as on developing practical managing skills in intercultural environment.

Profile of participants of this training

We offer this training to foreign managers working in Poland, and to coordinators of intercultural teams and projects. We also invite those who are involved in projects with partners from diverse cultural circles.

Profits for participants of this training:

Thanks to the training participants:

1. Will deepen the awareness of their own cultural considerations and how it influence their professional relations
2. Will skillfully diagnose cultural differences in a work environment
3. Will learn how to copy with symptoms if cultural shock
4. Will consciously choose the best acculturation strategies
5. Will learn how to motivate their employees in a culturally adequate way
6. Will get to know better the specifics of polish organization culture
7. Will effectively solve misunderstandings on cultural bases
8. Will cerate a working environment profiting from cultural diversity

Frame program:

Day 1:

1. Phenomenon and processes in intercultural environment

What is happening with people and groups in intercultural contact ?

- Fear and luck of understanding
- Language barrier and luck of knowledge on cultural codes
- Mutual stereotypes and prejudges
- Curiosity and will to get to know the new culture

2. Keys to effective intercultural communication

Basic concepts on cultural communication:

- Culture and cultural differences
- The most significant culture dimensions in an work environment
Uncertainty avoidance
Power distance
Masculinity – feminity
Collectivism - individualism

3. Specifics and traps of intercultural teams

Perfect manager – prefect employee- mutual expectations
What socialization and enculturation are? And how they influence the principles and organization culture
How the values from home culture influence the expectations toward employees?

4. Culture shock, why it is so difficult to get the new rules of the game

Models of culture shock- five and six phases.
Psychological, physical, social, and cognitive symptoms.
Ways to copy with cultural shock on particular phases.
How cultural shock can be helpful in better functioning in intercultural organization?

5. Acculturation strategies in culturally different organization, how we manage in new culture

Four acculturation strategies:
- Integration
- Assimilation
- Marginalization
- Separation

How can we profit from choosing each of those strategies?

Day 2:

6. Sources and features of Polish Business culture

Where are Poles on cultural dimensions?
Cultural codes in Polish organizations, how do Poles communicate?
What norms, values and behaviors are most present in Polish organization culture, and what are their sources.
Values in Polish culture, and areas of most possible misunderstandings

7. Culture and management

What are the areas of most possible misunderstandings in intercultural teems

- Culture and attitude toward work
- Culture and motivation and engagement
- Culture and management
- Culture and leadership

Foreign manager in Poland – possible misunderstandings and how to copy with them, or how to prevent them.

8. Resolution of conflicts and misunderstandings on cultural bases

What kind of doubts, questions, and judgments are occurring in conflict situation?
Effective questions enabling effective intercultural communication.
How to improve the skill of effective questioning and effectively break the impasse.

9. Business and cooperation in intercultural environment – summary of crucial elements of effective communication trained in frames of this training

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